HOSTING & DATA
Your hosting requirements. Clearly scoped.
Bring your Canadian-hosting and client-data requirements into the brief. Identify which systems must meet them, then confirm the delivery scope in writing.
Canadian compute is a specific requirement.
Specify the workstation location your project requires. Do not assume that selecting a compute location also locates every connected service there.
Separate the data layers.
List workspace disks and caches, customer project storage, backups, logs and support access. Record the location and responsibility for each applicable layer.
Keep approved project storage in the discussion.
ACC or another customer-approved environment may be part of the workflow. Integration, permissions, caches and licensing are reviewed for the particular application and project.
Ask for the controls that matter.
State required authentication, isolation, encryption, retention, incident handling and recovery outcomes. The accepted controls and responsibilities belong in the written service scope.
Website enquiries are a separate data flow.
The website form collects a brief and business contact details, not project models. Its hosting, storage and email processing are covered by the website privacy notice; they are not a workstation-residency promise.
Project data and responsibilities
Confirm each location, owner and obligation in the proposal. Compute location does not determine the location of every connected service.
- Workstation scope: Compute location, application environment, workspace and caches, updates and administration.
- Customer systems: User and licence permissions, approved project storage, endpoint and connectivity, and client-data restrictions.
- Agreed together: Access and support, backup and recovery scope, logs and retention, and project-end export.
USEFUL ANSWERS
Questions about the project.
What is a remote workstation?
A workstation that runs applications away from your local device. Your device sends keyboard and pointer input and receives the display; application data uses its own agreed storage path.
Which plan should I choose?
Essential is a starting point for focused CAD and documentation; Pro for architecture and BIM; Performance for more demanding workloads. Select “Help me choose” when submitting your enquiry.
Are software licences included?
Application subscriptions are not automatically included. Tell us which entitlements your organisation holds so the permitted setup and any additional requirements can be reviewed.
Can I use Revit, AutoCAD or Navisworks?
Share the exact application, version, plug-ins and collaboration method. Your proposal will confirm the accepted application scope and licence responsibilities; naming an application here is not a certification or support guarantee.
Can project data stay in our approved environment?
That is a requirement to review with your BIM and IT teams. Compatibility, permissions, local caches and transfers must be understood for the chosen applications.
Can we specify Canadian hosting?
Yes—include the requirement in your brief and identify which systems it covers. The delivery proposal must confirm the accepted location of compute and any other included data layers.
Do you publish standard prices?
No. Request a scoped proposal so the commercial terms reflect configuration, users, access, usage, setup, storage and support.
Does a plan include unlimited hours?
No unlimited usage is implied. Usage, simultaneous access and the project term are separate parts of the proposal.
Is the physical GPU dedicated to us?
Do not infer exclusive physical hardware from a plan name or workspace. Any exclusivity requirement must be specified and accepted in the proposal.
What equipment do users need?
A suitable endpoint, connection and compatible peripherals. Review monitors, input devices and any specialist hardware alongside the intended tasks.
Is a persistent workspace the same as backup?
No. Keeping a workspace between sessions, keeping it continuously running, and restoring data after loss are separate requirements.
Will this always cost less than buying hardware?
No. Local equipment can be attractive for stable long-term use. Compare the same users, duration, access, endpoints, support and equipment value.
Can I start immediately after submitting the form?
No. The form starts a project discussion. Configuration, application fit, availability and a start date must be confirmed before access begins.
Should I attach a model?
Not to the website enquiry. Start with a brief description; any later evaluation needs an agreed secure route and permission to use the material.
What happens at project completion?
Agree workspace exports, project-data responsibilities, access removal and retention or deletion as part of the scope before the project starts.
Does an enquiry subscribe me to marketing?
No. We use it to respond to the request and manage agreed follow-up. Unrelated marketing requires its own appropriate permission.
START WITH THE PROJECT
What does your next project need?
Tell us what your team needs to deliver. We’ll start there. Share a short project outline. We’ll review the applications, people, timing and data requirements, then discuss the most useful next step. No model files are needed to start.
Discuss your projectConfigurations, application fit and start dates are confirmed in your proposal.